Unless confidentiality would be compromised, how often must TDLR notify complainants about the status of investigations?

The requirement for TDLR to notify complainants about the status of investigations is set to occur once per quarter. This means that every three months, complainants receive updates, ensuring they are kept informed about the progress of their complaints. Regular communication is essential in maintaining trust and transparency during the investigative process. It helps complainants feel engaged and acknowledged, and it reinforces the importance of the investigation.

This quarterly notification requirement strikes a balance between providing sufficient updates and managing the administrative burden on the TDLR. Such a frequency ensures that complainants are not left in the dark about their concerns, while also allowing the investigation to proceed without excessive interruptions.