When a complainant is informed by TDLR about the investigation status, what must be considered?

When a complainant is informed by TDLR about the investigation status, the possibility of undermining an ongoing investigation is a crucial factor. This consideration is vital because disclosing certain details about the investigation might compromise its integrity. If the involved parties, including the licensee, become aware of how the investigation is unfolding, it could potentially lead to tampering with evidence, influencing witness testimonies, or otherwise obstructing the process. Maintaining confidentiality during an investigation is essential to ensure that the facts emerge untainted and that the investigation proceeds without interference. Therefore, the focus is on protecting the investigative process rather than providing comprehensive updates that could risk disrupting it.